2010 Connect NonStop Availability Awards

Connect would like to thank you for your interest in the 2010 NonStop Availability Awards. The NonStop Availability Award is proof to your customers and employees that availability matters to you. People tend to focus on what they measure, and keeping close track of outage events and their causes provides opportunities for improvement in the future. The program also rewards a focus on best practices to prevent outages from occurring to begin with.  Additionally, your entries give HP’s NonStop Enterprise Division a more accurate view of NonStop product performance in real-world working situations, not just the subset of outages that those customers report to HP’s support centers.

The six-month measurement period for the recognition program begins January 1, 2010 and ends June 30, 2010. You will need to submit your results to Connect by July 31, 2010.  If you are interested in signing up for the contest, please fill out the attached entry form and email it to Kristi Browder (kbrowder@connect-community.org)  by June 30, 2010.

At the end of the measurement period, we will ask you to submit answers to a questionnaire similar to last year’s along with any supporting material, summary outage results, and outage logs.  We prefer to see outage logs in your usual format.  This allows us to see what information matters in your environment, and also saves you from doing a lot of work to transform the entries into a standard format.  If you do not already have a process for logging outages, we have included a spreadsheet to use as a starting point for collecting that data.

Please be sure to carefully read both the summary outage data guidelines and the "criteria, hints and tips” document. If you have any questions, please feel free to contact me.  Thank you again for your interest and good luck!